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Return and Exchange

RETURN AND EXCHANGE POLICY

 

Thank you for your purchase! However, if you are not completely satisfied with your purchase, you may request for a merchandise return or exchange.

 

  1. This return and exchange policy only cover items purchased at ifex.com.ph.

 

  1. Item/s with defect or damage may be returned or exchanged within 7 days from date of purchase. Returned items will be subject to inspection and evaluation.

 

  1. Please email us the following details at info@ifex.com.ph. Kindly wait for our customer service representative to assist you.
    • Customer Name/Company Name
    • Order Number
    • Item/s subject for return/exchange
    • Reason/s of return/exchange
    • Photo/s of item/s subject for return/exchange

 

  1. Item/s subject for return/exchange must be accompanied by the official receipt that is completely readable. Tampered receipts are not eligible for return/exchange.

 

  1. Please give us time to process your request for item/s will undergo inspection and evaluation. We will notify you by email regarding updates of your request.

 

  1. Only selected promo and discounted items are eligible for return/exchange.

 

  1. As stipulated in the Consumer Act of the Philippines, the following are not entitled to an exchange:
    • Damage caused by mishandling
    • Change of mind